Once the free support period is finished, the project goes to support phase. The
project support team is responsible for providing immediate support to the client.
The support includes looking into real time problems, investigating the cause of
issues, providing solutions and responding customer's queries.
For effective support we recommend the client to sign a Annual Maintenance Contract.
For details please contact us.
Software Product Lifecycle Management Challenge
Support and Maintenance of a software product intended for a long operational life
poses special management problems and covers aspects such as maintenance releases,
upgrading, and new releases. The support and maintenance phase of the product life-cycle
is widely recognized as not only the highest, but also the most critical cost for
any software product company looking at continued profits over a span of time. Typical
software product companies devote, in many cases, in excess of 50% of their total
programming effort to support and maintenance (including upgrades).
Software companies focus spending on research and development because they know
that innovative products and services are key to increasing top-line revenue. They
also understand it is equally crucial to focus on their installed customer base
in order to sustain and maintain existing revenue streams through product maintenance
and support. Ultimately, today’s software companies are looking for creative ways
to reduce costs in order to increase profitability – without jeopardizing
the quality of the products they deliver and service.